Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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The manager, Patrick and mechanic Robert were very curtious and went well beyond to insure that my car was properly diagnosed and option given for repair. They are first class in my book.

— Steven I., Des Moines, IA


They have fixed everything that needed to be fix in a very timely manner.

— Lauren W., West Des Moines, IA


I have been referred by a co worker who has had a fantastic experience. I will be using Tuffy as a result!

— Danyel P., West Des Moines, IA


I've been taking my car to Tuffy for a couple of years now. The price is as good as it gets in DSM metro & service is typically fast & friendly. Highly recommended.

— Kyle R., West Des Moines, IA


I have gone to Tuffy in Ankeny. They have never done me wrong with my car. Sometimes I don't like what they say, but they are always honest. I have also recently moved and will be trusting my car to the West Des Moines Tuffy. I really trust they will treat me just like the Ankeny Tuffy treated me.

— Kelli M., Des Moines, IA


Honenst, reliable automotive service shop. They have helped me tremendously and have worked above and beyond helping me during a stressful car repair situation. I definitely recommend the West Des Moines location!

— Kati H., West Des Moines , IA


Stopped in back in August, was glad I did. Will be going in again next week. Service was great and I thought the prices were also. For me it's always nice to find a company that I feel is honest and competent, especially for cars.

— dan m., desmoines, IA


My husband brought my car here for a flat tire about 2 months ago. Service was spectacular! In and out, quick, efficient service!! He even got a free lunch out ofnhis visit! We will be back!!

— Crystal p., West Des Moines, IA


I have a 2005 Buick LeSabre which now has over 306k miles on it. I have always had excellent service, no pressure, and my car is in excellent mechanical condition.

— Chris H., Dexter, IA


A friend suggested that I try Tuffy Muffler in West Des Moines for a quote for a new exhaust system after I had received a staggering estimate from the local Firestone store. Am I glad I did! The service was friendly, efficient and the quote was literally a quarter of the cost of Firestone's. I couldn't believe my ears when they told me. Not only did I receive a great estimate but they pulled my vehicle back in the garage so I would not have to walk out in the rain. I will be returning to this store for all of my automotive needs.

— Becky C., West Des Moines, IA


Amazing Service!!! So helpful, knowledgable, and friendly. Jim and Wyatt took great care of me and my car. My first time there and I felt like I was back home with my dad and uncle working on my car. I will definately be back for my car needs and highly recommend to anyone who wants an honest shop to take there car to.

— Jackie T., West Des Moines, IA


George Garwood is an excellent manager and provides great customer service. Wyatt is a great mechanic. They always provide great service and I will continue to return to Tuffys.

— Steven I., Des Moines, IA


Excellent service!!!

— Nancy G., Norwalk , IA


George Garwood is one of the best managers I have dealt with at a service center, this would include the likes of Goodyear, midas or tiresplus. I will return to this store just due to the fact on how I was treated!! Great service as well. Wyatt, the mechanic was great!! He explained everything that was done in detail, neither one of them pushed anything on me. wonderful place to do service work!! Thanks!!

— John P., West Des Moines, IA


They were very helpful and was very knowledgeable. Made me feel right at home. Thanks

— arlene c., Norwalk, IA


When my husbands car had an issue, we called and they got us right in. We conveniently dropped the car off at night and by 10:30 the next morning we had an estimate of the charge and the time when it would be ready. They know what they were talking about, made the repairs timely and efficiently, and the service and communication was top notch every step of the way. I will NEVER go anywhere else for my auto repair and maintenance needs. Thanks EJ and John!

— Shelli ., Waukee, IA


Tuffy on grand Avenue has great service goes the extra mile to get your car in quickly and has affordable prices. Thanks guys!

— Elliot B., West Des Moines , IA


I have used this location a number of times because I purchased a discount packet that allowed me to get a number of services at a great rate. I have always been greeted with a positive attitude and realistic time frames. I have never been disappointed!

— Emily A., Cohen, IA


Staff is very nice. He told exact issue. Will visit for all my car work, also will recomend all my friends.

— SOMNATH B., West desmoines, IA


I had just found a screw in my tire. I stopped by Tuffy's in West Des Moines on what was a busy Saturday for them. Since I didn't have an appointment George asked if I could leave my car. That wasn't an option so I offered to put on the spare and leave the tire and return later. George said "let's go ahead and do it now". Fortunately the screw had not penetrated the steel belts so no repair was needed. They did not charge me for the time spent removing the screw.

— Mike H., West Des Moines, IA


I went here to get a belt change and the service was awesome

— Scalicity b., des moines, IA


Great and fast customer, and service. Done right the first time.

— Brandon S., Waukee, IA


Very good service that is affordable and nice people to are easy to talk to even if you know nothing about cars.

— Alex R., Des Moines, IA


After going with my girlfriends car to Tuffy to have her oil change and car serviced, I was shocked at their incredible service. It was far beyond what I had come to expect from my previous auto servicer. Moving forward, I'll be taking all of my business to Tuffy.

— Jordan C., West Des Moines, IA


— Shannon H., West Des Moines, IA


Fast and friendly service.

— Melissa A., West des moines, IA


Positive experience! Especially considering I was in the middle of negative car troubles! I expected the worst...but received the BEST! Great service and professional staff!

— lisa b., west des moines, IA


I'm new in the neighborhood and was referred to Tuffy's from a friend. They got my car in right away and were very friendly and knowledgeable. The Manager personally showed me what parts needed repair and included their mechanic for additional questions or feedback. I would highly recommend them!

— Dorothy t., West Des Moines, IA


Amazing! The "Tuffy" team has been my "go to mechanic" for the last several years and I couldn't be more impressed with their customer service and performance! I have a 1997 Jeep Wrangler with over 200K miles that's is still running fabulous thanks to their continued routine maintenance and kind care for my "old treasure"! They work hard to make sure my vehicle is safe and road worthy, while never making me feel like they are trying to charge extra for services it doesn't need. I've referred many friends and acquaintances their direction...you can't go wrong!

— renae j., west des moines , IA


Great experience at Tuffy's! I should have written this review a long time ago! I've been taking my vehicles to Tuffy's for the past several years and they have always done a good job! Last Christmas eve (in the afternoon), me and my son started on a road trip to Kansas City to see our family for the holiday. We didn't get far when I realized my car was overheating. I managed to get it towed to Tuffy's (free thru a service I had with their location). They went above and beyond all expectations and stayed late to fix my car and get us back on the road (thermostat and sensors)!!!! I can't say enough about how much that meant to me and how appreciative we are to have them in our neighborhood! Thanks Tuffy!!!

— beth w., West Des Moines, IA


Manager was very personable and professional when setting up appointment.

— Scott P., West Des Moines, IA


I have been enlisting the services for my car at this service center for at least 10 years. I am very happy with their honesty, friendliness and over all desire to the job right the first time, and if there is a problem they are more than willing to make it right. Sob (Sweet Ol Bob)

— Robert S., West Des Moines, IA


We were very lucky to have "Patrick" help us on a holiday weekend. They were friendly, honest, and PROFESSIONAL... We have our own full service garage and dealership here in PA and we were 13 hours away when our vehicle needed attention, Pat and the crew made us feel like we were on the same team for years and made us feel a lot more comfortable about the situation... i highly recommend this garage for anyone who happens to live near here.. Thanks again from MEASE MOTORS

— MeaseMotors -., lebanon, PA


This location went above beyond on a repair on my 2006 Jeep! I would highly recommend them.

— Rod C., WDM, IA


I would highly recommend this location! Wade will treat you as though you are family, and you won't even realize how long you've been in the shop. Dave will fix your car as if it were his own in a timely manner. I have never been as satisfied with a mechanic as I am with Tuffy West Des Moines. They will be my mechanic for as long as I'm in the area!

— Elizabeth T., West Des Moines, IA


Although the sign and website say they open at 7:30 they didn't have a technician able to work on my truck until 8. Wade, the manager, can come off harsh but is a straight shooter and just tells it like it is. He made sure I was taken care of and got to know me ensuring repeat business. They got my truck right in and got to work on it right at 8a.m. Wade and his team had a hard time being short staffed but were on top of everything and I will definitely be a repeat customer.

— Josh W., West Des Moines, IA


Wade and his crew were there for my daughter when I couldn't be. Now I know if she needs anything, they are just a phone call away. Thank you for everything!

— Roxanne G., Sterling, IL


I've been coming to this location for 5 years now. Each appointment has been handled efficiently & the staff has been great to work with. I would highly recommend this particular location for your vehicles scheduled maintenance & repair needs

— Jeff B., West Des Moines, IA


WE WERE ON OUR WAY TO MINN AND HAD A TAIL LIGHT AT ON OUR TRAILER. WE WERE IN A STRANGE TOWN AND NEEDED HELP. IHOP RECOMMENDED THAT WE GO TO TUFFY! WE DID AND THEY STOPPED TO HELP AND REPLACE THE TAIL LIGHT! THEN, GUESS WHAT, THEY DID NOT WANT TO TAKE ANY MONEY FOR ALL THE TROUBLE AND TIME THEY SPENT HELPING US! THE OWNER IF GENUINE AND CARING AND HOPEFULLY WHEN HE COMES TO TEXAS GOING TO THE COAST, HE WILL STOP BY OUR HOUSE FOR A VISIT. JIM SMITH

— JIM S., GILMER, TX


Every service that has been done for our vehicles, most recently an oil change and tire rotation, has been done efficiently and we have been treated like we are the one and only customer. Love it there!

— Everett C., Norwalk, IA


Very fair and fast. They got me home. thanks Ward, Jon and Dave.

— Mike m., Kansas city, MO


I have taken my car there a few times and have the best service! They are more than helpful and not out there to just make money!I feel very comfortable knowing when I need work done that this is the place I want doing the work. Thanks guys!

— Angela G., Johnston, IA


Great service here. The manager Wade was very helpful and informative. Awesome experience and will definitely be coming back for future services!

— Alyssa M., Urbandale, IA


Great guys great job

— joey j., des moines, IA


“Would recommend to anyone! Really nice guys‎‎, great and timely service, they have always explained everything to me in detail before beginning work. Great!!‎‎ “

— David P., West Des Moines, IA

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