Reviews

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“Nice customer service and good helper with affordable price”

Tara Rai

Sep 28, 2020 – West Des Moines, IA

“I had a tire that needed repaired & Kevin got me in & they took care of it very quickly. Their service has always been great!!”

Dennise H

Mar 09, 2020 – West Des Moines , IA

“Started out with some issues on the price. Dealing with a sick manager gone Alan stepped up and sid his best. Some paperwork issues that Kevin cleared up when he got back. The mechanical side of things went 100% great. Overall we will continue to drive out of our way to go back to Tuffy on grand. ”

Thomas LaFave

Dec 19, 2019 – Des Moined, IA

“Had my AC recharged. They were fast and efficient while I waited! ”

Rebekah L

Oct 25, 2019 – Duchesneau, IA

“You guys worked magic on my coolant system repair! Thank you for getting it done so quickly and doing a fantastic job. My vehicle is 15 years old and my AC has not worked this well since it was NEW! In fact, I have to keep turning it down, it's working so well (@ 96 degrees outside)! Thank you again, Kevin and team!!”

Deb T

Aug 11, 2019 – West Des Moines, IA

“I have been to this location multiple times. From oil changes to other multiple other services. Even if it’s nothing major these guys are honest and explain to you what is going on with your vehicle. These guys are great. ”

Jay R

Aug 05, 2019 – West Des Moines, IA

“Twice I’ve called Tuffy’s when I had a car problem and needed immediate service- both times the team fit me in within 24 hours. I appreciate their customer service very much!”

Roberta W

May 23, 2019 – Urbandale , IA

“The management and staff are outstanding in this location I've never had better service”

Kevin C

May 23, 2019 – West des Moines , IA

“Great Price and service”

Joe J

Apr 27, 2019 – Waukee, IA

“I've always received excellent service during each of my visits, which is why I've been a repeat customer and always recommend this location to anyone who's looking for an oil change or other services.”

Janice D

Apr 18, 2019 – Des Moines, IA

“Took my 20 year old Corolla in for some badly needed repairs and when I got it back it ran like it was a brand new car! I could not be happier with it and to top it all off they gave me a ride home and picked me up when they were done. I love those miracle workers!”

Bev A

Apr 15, 2019 – West DesMoines, IA

“Every time I come into Tuffy in West Des Moines, I'm always greeted with the best customer service. Tuffy always exceeds my expectations, and I drive out of there feeling safe and confident that the mechanics did a great job servicing my vehicle. I'm a repeat customer for life!”

Andrea L

Mar 06, 2019 – Des Moines, IA

“I have been going to Tuffy's for a few years after buying some kind of a promotional card. I have been very satisfied with the service there and on this last appointment, I am SO glad that Kevin insisted that I buy 2 new tires, especially since I went out of town this past weekend. I came back in on a pretty snow free interstate, but felt much more safer with the new tires! I liked Kevin's directness, politeness and professionalism and he was NOT pushy at all! Just matter of fact that I needed new tires! Thanks, Kev!!!”

S M

Feb 19, 2019 – West Des Moines, IA

“Again on cross country trips, home to California, we needed service on a auto we purchased. The results were as expected. We think highly of your stall and it’s nice to know that our satisfaction and safety is your goal. Great work. See you again. Even if it is for an oil change. Thanks again”

Chris H

Feb 14, 2019 – Eureka, CA

“These guys are knowledgeable and caring problem solvers dedicated to getting me on the road safely and economically! It's a shop I can trust :-D”

Rebekah L

Jan 20, 2019 – Duchesneau, IA

“Had engine trouble as I was traveling through. Made an appointment for the next morning with Tuffy. They got me in and back on the road quickly. Kevin and the guys made this a Great experience considering the circumstances! Highly recommended!!”

Jeremy A

Sep 03, 2018 – Emporia, KS

“Tuffy Tire & Auto has excellent customer service. We've been taking our vehicles to Tuffy Tire & Auto for several years. One of our vehicles had problems in which other auto service centers could not resolve. Tuffy Tire & Auto was able to locate the problems and fix at a fair price GREAT JOB. I would use and highly recommend them again.”

Chris K

Aug 01, 2018 – West Des Moines, IA

“Quick, fast, and accurate diagnostic. I appreciated the great service on my car. They found an oil leak which turned out to be a shock that went bad. No pressure in using their services + they gave me a road side hazard for 12 months. Thanks!”

Susan Ashworth

Jul 11, 2018 – West Des Moines, IA

“Every time I go to Tuffy West Des Moines they take EXCELLENT care of me Thanks for your Great Service ”

Tawana Brown

Jun 05, 2018 – West Des Moines, IA

“I was impressed that I left my car in the morning & it was ready to go that afternoon. The service was great! I received a call in which they explained everything that was wrong & what needed to be done & the cost. They were very professional & also caring. I have more work to be done & I will be taking my car back to Tuffy’s for this. Will definitely recommend them to others!”

Dennise H

May 23, 2018 – West Des Moines, IA

“These guys are not only great mechanics; they are truly nice people. I'm 84 years old and making dumb mistakes! Yesterday I showed up for an appointment that was actually for 2 days later and they did the work as though I wasn't there on the wrong day. When I called them this morning to apologize they assured me it was quite all right. Not everyone is that kind but I really appreciate those who are.Vua”

Bev A

Apr 26, 2018 – West Des Moines, IA

“Excellent work and customer service - very responsive and professional.”

Chad S

Apr 19, 2018 – West Des Moines, IA

“The new management was excellent. He was patient, friendly, and explained all of the options clearly. The staff was also extremely good. I would highly recommend Tuffy's in West Des Moines to everyone!”

Diane C

Mar 29, 2018 – West Des Moines, IA

“Great service, fast friendly & convenient. Didn't wait too long for an oil change. Good recommendations on needed maintenance.”

Llew A

Mar 02, 2018 – West Des Moines, IA

“The team at Tuffys was great! They were informative and professional and I’ll definitely be back! ”

Ashley M

Feb 04, 2018 – West Des Moines , IA

“The guys at Tuffy are great! I came in for an oil change and tire rotation and they informed me my engine cradle was completely rusted thru. That was a serious problem any other place would have ignored it but they didnt. I have continued to return to the West Des Moines location because these guys know there stuff and are not put to drain ur bank account”

Bridget T

Nov 14, 2017 – Des Moines , IA

“The guys at West Des Moines Tuffy made my Saturday so much easier than it could've been. I'm so thankful for their service. On Thursday I realized BOTH of my headlights were out. I bought new bulbs, but then had other priorities. On Friday morning at 5 am, I frantically attempted to change the bulbs before my commute to work. I messed everything up, including removing clips that were supposed to stay attached to the car. Ultimately, I waited as long as I could for the sun to come up (at least partially) and drove to work without headlights. Saturday morning, the guys at Tuffy fixed all the mistakes I'd made and now I have lights again. They were busy, but took time out to give me a hand. Thanks!”

Keary S

Sep 23, 2017 – Des Moines, IA

“Excellent service provided on my daughter's vehicle. Oil change and tune-up performed very well and staff was extremely friendly.”

John

Sep 07, 2017 – west des moines, IA

“Very good service. All services that my car needed were clearly explained. They worked with me on options, which should be done first, next and what could be done later. Prices were reasonable. I will definitely be recommending Tuffy's to my friends. ”

Lynn S

Aug 31, 2017 – Clive, IA

“The manager, Patrick and mechanic Robert were very curtious and went well beyond to insure that my car was properly diagnosed and option given for repair. They are first class in my book.”

Steven I

Jun 21, 2017 – Des Moines, IA

“They have fixed everything that needed to be fix in a very timely manner.”

Lauren Walther

Jun 15, 2017 – West Des Moines, IA

“I have been referred by a co worker who has had a fantastic experience. I will be using Tuffy as a result!”

Danyel P

May 19, 2017 – West Des Moines, IA

“I've been taking my car to Tuffy for a couple of years now. The price is as good as it gets in DSM metro & service is typically fast & friendly. Highly recommended. ”

Kyle R

May 17, 2017 – West Des Moines, IA

“I have gone to Tuffy in Ankeny. They have never done me wrong with my car. Sometimes I don't like what they say, but they are always honest. I have also recently moved and will be trusting my car to the West Des Moines Tuffy. I really trust they will treat me just like the Ankeny Tuffy treated me. ”

Kelli M

Mar 29, 2017 – Des Moines, IA

“Honenst, reliable automotive service shop. They have helped me tremendously and have worked above and beyond helping me during a stressful car repair situation. I definitely recommend the West Des Moines location! ”

Kati H

Mar 15, 2017 – West Des Moines , IA

“Stopped in back in August, was glad I did. Will be going in again next week. Service was great and I thought the prices were also. For me it's always nice to find a company that I feel is honest and competent, especially for cars.”

dan mcnamara

Dec 11, 2016 – desmoines, IA

“My husband brought my car here for a flat tire about 2 months ago. Service was spectacular! In and out, quick, efficient service!! He even got a free lunch out ofnhis visit! We will be back!!”

Crystal p

Nov 20, 2016 – West Des Moines, IA

“I have a 2005 Buick LeSabre which now has over 306k miles on it. I have always had excellent service, no pressure, and my car is in excellent mechanical condition. ”

Chris H

Sep 28, 2016 – Dexter, IA

“A friend suggested that I try Tuffy Muffler in West Des Moines for a quote for a new exhaust system after I had received a staggering estimate from the local Firestone store. Am I glad I did! The service was friendly, efficient and the quote was literally a quarter of the cost of Firestone's. I couldn't believe my ears when they told me. Not only did I receive a great estimate but they pulled my vehicle back in the garage so I would not have to walk out in the rain. I will be returning to this store for all of my automotive needs. ”

Becky C

Aug 24, 2016 – West Des Moines, IA

“Amazing Service!!! So helpful, knowledgable, and friendly. Jim and Wyatt took great care of me and my car. My first time there and I felt like I was back home with my dad and uncle working on my car. I will definately be back for my car needs and highly recommend to anyone who wants an honest shop to take there car to.”

Jackie T

Aug 23, 2016 – West Des Moines, IA

“George Garwood is an excellent manager and provides great customer service. Wyatt is a great mechanic. They always provide great service and I will continue to return to Tuffys.”

Steven I

Jul 31, 2016 – Des Moines, IA

“Excellent service!!!”

Nancy G

Jun 29, 2016 – Norwalk , IA

“George Garwood is one of the best managers I have dealt with at a service center, this would include the likes of Goodyear, midas or tiresplus. I will return to this store just due to the fact on how I was treated!! Great service as well. Wyatt, the mechanic was great!! He explained everything that was done in detail, neither one of them pushed anything on me. wonderful place to do service work!! Thanks!!”

John P

Jun 08, 2016 – West Des Moines, IA

“They were very helpful and was very knowledgeable. Made me feel right at home. Thanks”

arlene coleman

Jun 05, 2016 – Norwalk, IA

“ Tuffy on grand Avenue has great service goes the extra mile to get your car in quickly and has affordable prices. Thanks guys!”

Elliot B

Mar 30, 2016 – West Des Moines , IA

“When my husbands car had an issue, we called and they got us right in. We conveniently dropped the car off at night and by 10:30 the next morning we had an estimate of the charge and the time when it would be ready. They know what they were talking about, made the repairs timely and efficiently, and the service and communication was top notch every step of the way. I will NEVER go anywhere else for my auto repair and maintenance needs. Thanks EJ and John!”

Shelli

Mar 28, 2016 – Waukee, IA

“I have used this location a number of times because I purchased a discount packet that allowed me to get a number of services at a great rate. I have always been greeted with a positive attitude and realistic time frames. I have never been disappointed! ”

Emily A

Dec 29, 2015 – Cohen, IA

“I had just found a screw in my tire. I stopped by Tuffy's in West Des Moines on what was a busy Saturday for them. Since I didn't have an appointment George asked if I could leave my car. That wasn't an option so I offered to put on the spare and leave the tire and return later. George said "let's go ahead and do it now". Fortunately the screw had not penetrated the steel belts so no repair was needed. They did not charge me for the time spent removing the screw. ”

Mike H

Nov 08, 2015 – West Des Moines, IA

“Staff is very nice. He told exact issue. Will visit for all my car work, also will recomend all my friends.”

SOMNATH B

Nov 08, 2015 – West desmoines, IA

“Very good service that is affordable and nice people to are easy to talk to even if you know nothing about cars.”

Alex R

Oct 09, 2015 – Des Moines, IA

“Great and fast customer, and service. Done right the first time.”

Brandon S

Oct 09, 2015 – Waukee, IA

“I went here to get a belt change and the service was awesome”

Scalicity b

Sep 25, 2015 – des moines, IA

“After going with my girlfriends car to Tuffy to have her oil change and car serviced, I was shocked at their incredible service. It was far beyond what I had come to expect from my previous auto servicer. Moving forward, I'll be taking all of my business to Tuffy.”

Jordan C

Aug 21, 2015 – West Des Moines, IA

“Fast and friendly service. ”

Melissa A

Jul 28, 2015 – West des moines, IA

“Positive experience! Especially considering I was in the middle of negative car troubles! I expected the worst...but received the BEST! Great service and professional staff!”

lisa b

Jul 10, 2015 – west des moines, IA

“Great experience at Tuffy's! I should have written this review a long time ago! I've been taking my vehicles to Tuffy's for the past several years and they have always done a good job! Last Christmas eve (in the afternoon), me and my son started on a road trip to Kansas City to see our family for the holiday. We didn't get far when I realized my car was overheating. I managed to get it towed to Tuffy's (free thru a service I had with their location). They went above and beyond all expectations and stayed late to fix my car and get us back on the road (thermostat and sensors)!!!! I can't say enough about how much that meant to me and how appreciative we are to have them in our neighborhood! Thanks Tuffy!!!”

beth w

Jul 10, 2015 – West Des Moines, IA

“I'm new in the neighborhood and was referred to Tuffy's from a friend. They got my car in right away and were very friendly and knowledgeable. The Manager personally showed me what parts needed repair and included their mechanic for additional questions or feedback. I would highly recommend them!”

Dorothy t

Jul 10, 2015 – West Des Moines, IA

“Amazing! The "Tuffy" team has been my "go to mechanic" for the last several years and I couldn't be more impressed with their customer service and performance! I have a 1997 Jeep Wrangler with over 200K miles that's is still running fabulous thanks to their continued routine maintenance and kind care for my "old treasure"! They work hard to make sure my vehicle is safe and road worthy, while never making me feel like they are trying to charge extra for services it doesn't need. I've referred many friends and acquaintances their direction...you can't go wrong! ”

renae j

Jul 10, 2015 – west des moines , IA

“Manager was very personable and professional when setting up appointment.”

Scott P

Jul 02, 2015 – West Des Moines, IA

“I have been enlisting the services for my car at this service center for at least 10 years. I am very happy with their honesty, friendliness and over all desire to the job right the first time, and if there is a problem they are more than willing to make it right. Sob (Sweet Ol Bob)”

Robert S

Jun 25, 2015 – West Des Moines, IA

“We were very lucky to have "Patrick" help us on a holiday weekend. They were friendly, honest, and PROFESSIONAL... We have our own full service garage and dealership here in PA and we were 13 hours away when our vehicle needed attention, Pat and the crew made us feel like we were on the same team for years and made us feel a lot more comfortable about the situation... i highly recommend this garage for anyone who happens to live near here.. Thanks again from MEASE MOTORS”

MeaseMotors -

May 27, 2015 – lebanon, PA

“This location went above beyond on a repair on my 2006 Jeep! I would highly recommend them. ”

Rod C

Jan 14, 2015 – WDM, IA

“I would highly recommend this location! Wade will treat you as though you are family, and you won't even realize how long you've been in the shop. Dave will fix your car as if it were his own in a timely manner. I have never been as satisfied with a mechanic as I am with Tuffy West Des Moines. They will be my mechanic for as long as I'm in the area! ”

Elizabeth T

Dec 18, 2014 – West Des Moines, IA

“Although the sign and website say they open at 7:30 they didn't have a technician able to work on my truck until 8. Wade, the manager, can come off harsh but is a straight shooter and just tells it like it is. He made sure I was taken care of and got to know me ensuring repeat business. They got my truck right in and got to work on it right at 8a.m. Wade and his team had a hard time being short staffed but were on top of everything and I will definitely be a repeat customer.”

Josh W

Dec 06, 2014 – West Des Moines, IA

“Wade and his crew were there for my daughter when I couldn't be. Now I know if she needs anything, they are just a phone call away. Thank you for everything!”

Roxanne G

Nov 14, 2014 – Sterling, IL

“I've been coming to this location for 5 years now. Each appointment has been handled efficiently & the staff has been great to work with. I would highly recommend this particular location for your vehicles scheduled maintenance & repair needs”

Jeff B

Oct 21, 2014 – West Des Moines, IA

“Every service that has been done for our vehicles, most recently an oil change and tire rotation, has been done efficiently and we have been treated like we are the one and only customer. Love it there!”

Everett C

Oct 13, 2014 – Norwalk, IA

“WE WERE ON OUR WAY TO MINN AND HAD A TAIL LIGHT AT ON OUR TRAILER. WE WERE IN A STRANGE TOWN AND NEEDED HELP. IHOP RECOMMENDED THAT WE GO TO TUFFY! WE DID AND THEY STOPPED TO HELP AND REPLACE THE TAIL LIGHT! THEN, GUESS WHAT, THEY DID NOT WANT TO TAKE ANY MONEY FOR ALL THE TROUBLE AND TIME THEY SPENT HELPING US! THE OWNER IF GENUINE AND CARING AND HOPEFULLY WHEN HE COMES TO TEXAS GOING TO THE COAST, HE WILL STOP BY OUR HOUSE FOR A VISIT. JIM SMITH”

JIM S

Oct 10, 2014 – GILMER, TX

“Very fair and fast. They got me home. thanks Ward, Jon and Dave.”

Mike m

Apr 21, 2014 – Kansas city, MO

“I have taken my car there a few times and have the best service! They are more than helpful and not out there to just make money!I feel very comfortable knowing when I need work done that this is the place I want doing the work. Thanks guys!”

Angela G

Nov 20, 2013 – Johnston, IA

“Great service here. The manager Wade was very helpful and informative. Awesome experience and will definitely be coming back for future services!”

Alyssa M

Nov 13, 2013 – Urbandale, IA

“Great guys great job”

joey j

Nov 06, 2013 – des moines, IA

““Would recommend to anyone! Really nice guys‎‎, great and timely service, they have always explained everything to me in detail before beginning work. Great!!‎‎ “”

David P

Dec 06, 2012 – West Des Moines, IA